Patient Resources

Masks are still required in hospitals and health care facilities, according to the CDC. At Pinnacle, we are committed to providing a safe environment for everyone who walks through our doors — including patients, their loved ones, and our exceptional staff. We are working diligently to ensure the health and safety of every patient who depends on us for care. And as part of that effort, we are following Virginia State guidelines for visitors. Please check this page before each visit, as our policies can change frequently.

There are many reasons to get tested for the coronavirus. You may be experiencing one of the many COVID-19 symptoms (ranging from cough and fever to diarrhea and loss of smell or taste). Or you may feel fine, but you’ve been in contact with someone who has a possible or confirmed case. You may also need a COVID-19 test to comply with the many regulations now in place, such as work policies and travel advisories. Pinnacle is here to help with convenient testing options.

• Getting Tested:

  If you have life-threatening symptoms like severe shortness of breath, changes in mental status, severe dehydration, or other complications, dial 911.

  If you need a test due to milder symptoms or exposure, get started with these in-person or online options:

  • In person: For in-person COVID-19 testing, visit our office at 4660 Kenmore Ave, Suite 200 in Alexandria, VA. Walk-In and Appointments accepted. Please wear a mask and practice social distancing.
  • Virtual: Virtual options coming soon

• Protecting Yourself from Coronavirus (COVID-19)

  The steps to protect yourself from coronavirus (COVID-19) are generally the same as those for the flu:

  • Wash your hands frequently with soap and water for at least 20 seconds, or with an alcohol-based hand sanitizer if soap and water are not available
  • Avoid close contact with sick people
  • Cover your cough or sneeze with a tissue or your elbow
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe.
  • Cover your mouth and nose with a cloth face cover when around others. You could spread COVID-19 to others even if you do not feel sick

• What are the symptoms?

  Symptoms of COVID-19 may include (Source: United States CDC)

  • Fever (temperature greater than 100° Fahrenheit)
  • Chills
  • Shortness of breath or difficulty breathing
  • New onset persistent cough
  • Nasal congestion & runny nose not associated with allergies
  • Sore throat

  • New loss of taste or smell
  • Nausea or vomiting
  • Diarrhea
  • Fatigue (new or not explained by a pre-existing condition)
  • Headaches (new or not explained by a pre-existing condition)
  • Generalized muscle and body aches (new or not explained by a pre-existing condition)

We understand that every international patient has different needs and expectations, and our team is here to ensure personalized guidance through every aspect of treatment. Our dedicated staff can assist in supplying and securing cost estimates, and coordinating appointments and admissions that meet your travel dates. Our goal is to provide the most professional and personalized care to all our international guests and their families.

Our International Services packages have been thoughtfully crafted to accommodate different patient profiles and needs. Call us today for more info.

For our patients who will be sponsored by a consulate, embassy, or other foreign agency, Pinnacle will secure a guarantee letter of payment prior to admittance/appointment to our office. Once this letter is received, it will act as financial clearance for the patient’s medical treatment. New COVID-19 safety precautions require all patients visiting from outside of the country to adhere to a 72-hour quarantine, followed by a PCR test on the fourth day. Pinnacle will perform the PCR tests.

• We also conveniently accept cash or credit card payments.

• Self-Pay

  You have come to the right place to locate quality healthcare at discounted prices, and to find medical care at fair, low and transparent prices. Our costs are not shrouded in secrecy, but instead are available for all our current and prospective patients to see.

• Insurance Information

  Here is a list of insurance carriers in our network.

  • Medicare
  • Medicaid
  • AETNA
  • CareFirst Blue Cross Blue Shield
  • Anthem Blue Cross Blue Shield
  • Blue Cross Blue Shield - Federal Employee

  • CIGNA
  • United Healthcare/Optum
  • TRICARE
  • VA Premier
  • Medcost VHN/Humana network

  
  Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by. Our lists will tell you if we do not participate in all of a health plan’s products. If you have any doubts about coverage eligibility, please contact us for help.

• Medical Records Requests

  Pinnacle patients have the right to access their health information according to federal and state laws. HIPAA regulations are extensive and designed to protect patient privacy. You can request a copy of your health records from any hospital, clinic or emergency room. To request a copy of your records from Pinnacle, please fill out the release form.

  Before you submit your request, it is important to have the following information accessible:

  • Your patient information – print full name, date of birth, address, phone number
  • What information you’re requesting – the entire record or portions of your record
  • Where and when you received care
  • Dates you were seen – it can be one day or a range of dates and years. If you are not sure, we will check our files
  • How would you like to receive the records – paper copies or electronic documents which can be emailed
  • Where would you like to send the information – for other parties, write-in the complete name of the person, physician, facility, or company, along with their full address and secure email, if that is the mode of delivery.

  You can request a Medical Records Form for electronic delivery or you can access such form on our Patient Portal.

• Special Circumstances:

  • If the patient is incapacitated, or unable to sign for him/herself, the patient representative must enter relationship to the patient so that we can determine authority to request the records
  • If the patient is deceased, the established next of kin, court-appointed administrator or executor of the state can request the medical records. A copy of the death certificate will be required to verify death if the patient did not expire in our facilities